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Personal Strength Assessment - Assess your own businesses strengths by Alan Chapman.Your Learning Style - Discover your learning style Understand your style - Explanation of visual, kinaesthetic and Auditory Learning StylesTraining Needs Analysis - Identify your staffs training need Training Evaluation Form - Evaluate your training sessionsManagement Strength Assessment - How good are you really by Alan Chapman (PDF)Staff Customer Relations Assessment - How good are the staff when faced with a customerSWOT Analysis- Use this to identify your strengths and weaknessesTake a Risk - Can you afford to take a risk (ILM Skills file No 5)Customer Relations Assessment - How good is your company any good at Customer RelationsCompany L & D Assessment - Are you really a learning organisationJob Description Template - Make sure your staff know what their job is, if they don’t its likely it wont get done. Appraisal Form - If you don’t appraise how will anyone ever know how they are doing, what is requires and how they are to do it.Special needs policy - Free special needs training policyCustomer Service Policy - A free Customer Relations Policy, Easy route to best practiceCompetitor Analysis - Evaluate the competition“Leaders and managers need the vision to sustain ambitious strategic aims, they must lead and motivate not compel people to perform” - Geoff Armstrong
